Job Overview

At Fyle, we’re revolutionizing expense management. We’re looking for Customer Support Executives to work remotely and handle US-based customer interactions with empathy, accuracy, and ownership.

Job Summary

Key Responsibilities

• Manage customer conversations across tickets, live chat, and calls.
• Deliver timely and empathetic support while ensuring SLA compliance.
• Collaborate with internal teams including Product, Engineering, and Onboarding.
• Capture, log and escalate relevant feedback to drive product improvement.
• Act as a champion for the customer internally and externally.

Must Haves

• 2–4 years experience in a customer-facing support role.
• Excellent written and verbal communication, especially email etiquette.
• Detail-oriented, disciplined, and driven by follow-through.
• Ability to work US hours (mandatory night shift).
• Strong problem-solving with a customer-first mindset.

Nice To Have

• Experience with Zendesk, Intercom, Jira, Freshdesk.
• Experience supporting SaaS products for US-based clients.
• Experience in remote or asynchronous environments.
• Comfort collaborating with product and engineering teams.

Caveats

• This is not a response-only role. You’ll own issue resolution end-to-end.
• Work involves variety and fast-paced changes. Adaptability is essential.
• Role includes a mandatory rotational night shift (aligned with US timezone).

Interview Process

1. Resume screening — response within 48 hours.
2. Take-home assignment to assess communication and problem-solving.
3. Interviews with People Success, Support Managers, VP of CS, and CTO.
4. Final reference checks (ideally current or ex-managers).
5. If all goes well — offer rollout. Mention “42” in your note to confirm you read this.

Apply Now

Disclaimer: This post is shared for informational purposes. All applications should be submitted via the official link above.