About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Trusted by over 100 leading brands globally, Firstsource delivers transformational solutions across Healthcare, Telecom, Banking, and Financial Services sectors with presence in India, US, UK, Philippines, and Mexico.
Job Overview
| Role | Associate / Sr Associate – Email/Chat Support |
|---|---|
| Company | Firstsource |
| Location | Bengaluru, Karnataka, India |
| Type | Full-Time |
| Department | Operations |
| Reporting to | Team Leader |
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Resolve a wide range of customer concerns including billing, product/service issues, and general inquiries.
- Demonstrate empathy and maintain professionalism in all customer interactions.
- Follow up with clients to ensure resolution satisfaction.
- Escalate complex issues to appropriate teams or supervisors.
- Adhere to service level agreements (SLAs) and company policies, including data protection.
- Maintain clear and detailed records of customer interactions.
- Collaborate with internal teams for cross-functional resolution.
- Participate actively in training and provide feedback to improve service efficiency.
Qualifications
- Graduate fresher or undergraduate with 2 years experience preferred.
- Prior customer service experience is a plus.
- Excellent English communication skills; proficiency in additional European languages is a bonus.
- Customer-focused with ability to remain calm under pressure.
- Familiarity with CRM tools and ticketing systems is advantageous.
- Willingness to work flexible hours including weekends and holidays.
Why Join Firstsource?
- Work with a trusted BPM leader with global clientele including Fortune 500 companies.
- Opportunities for career growth through upskilling and training programs.
- Inclusive culture promoting diversity, equity, and social impact initiatives.
- Focus on work-life balance with flexible work arrangements.
How to Apply
- Update your resume emphasizing customer service and communication skills.
- Click “Apply Now” once the timer ends.
- You will be redirected to Firstsource’s official job application page.
Note: There is no application fee. Firstsource is an equal opportunity employer committed to a diverse and inclusive workforce.
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Disclaimer: This hiring is for Firstsource. RojgarAi.com is not involved in the recruitment process, interviews, or selection. We only share verified job opportunities and are not responsible for any hiring decisions. Please apply directly through the provided link.
