About the Company
Experian is a global leader in data and analytics, enabling individuals and businesses to make smarter decisions with confidence. We operate in 32 countries with over 22,500 employees and are listed on the London Stock Exchange (EXPN). Learn more at experianplc.com.
Job Overview
| Company | Experian |
|---|---|
| Location | Remote (Hyderabad, Telangana, India) |
| Experience Required | 1+ year in back-office/customer support |
| Schedule | Full-time (Remote initially, with future on-site expectations) |
| Salary | Up to Rs. 4.2 LPA (based on experience) |
| Perks | Work-life balance, Paid Leaves, Enhanced Medical Cover, DEI Programs, Recognition Awards |
Job Summary
We’re looking for a detail-oriented Customer Support II professional to join our India team (Hyderabad-based). In this back-office role, you’ll process customer correspondence, validate critical documentation, and ensure compliance with legal and internal policies—all while working remotely and contributing to a global mission to improve financial access and decision-making.
Responsibilities
- Accurately process and categorize customer correspondence.
- Identify and verify important documentation with precision.
- Follow defined processes and ensure full compliance with policies and regulations.
- Work remotely under the guidance of a supervisor based in Hyderabad.
- Collaborate with internal teams to streamline operations.
- Support business operations through documentation accuracy and timeliness.
Qualifications
- Minimum 1 year of experience in back-office/customer support roles.
- Completed high school education; a degree is a plus.
- Proficiency in English – both spoken and written.
- Excellent short-term memory and strong attention to detail.
- Analytical mindset with multitasking and problem-solving ability.
- Proficient in computer use and internet tools.
Technical Requirements
- Reliable laptop with at least 8GB RAM and updated OS.
- Stable internet connection (preferably wired, 50 Mbps+).
- Quiet workspace suitable for productivity and confidentiality.
What We Offer
- Competitive salary aligned with market and experience.
- Remote-first culture with transition support.
- Diversity, equity, and inclusion at our core.
- Best-in-class family well-being & medical benefits.
- Paid leaves, recognition, and learning opportunities.
- Work with a global team impacting millions worldwide.
How to Apply
Follow these steps to apply:
- Click the “Apply Now” button below.
- Wait for 5 seconds while we redirect you to the official LinkedIn application page.
- Submit your application with an updated resume.
- Stay active and keep an eye out for further updates.
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Disclaimer
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