About the Company
Astra Security is a fast-growing cybersecurity SaaS company that transforms complex pentesting into seamless experiences through its AI-led offensive Pentest Platform. Trusted by 800+ businesses across 70+ countries, Astra helps organizations detect, fix, and prevent security vulnerabilities with over 13,000+ automated tests. We’ve helped companies save over $110M in potential loss due to cyber threats in 2024 alone.
Astra is backed by awards from both President François Hollande and Prime Minister Narendra Modi, and trusted by top names like Dream11, MamaEarth, OLX Autos, Canara Robeco, and Muthoot Finance.
Job Overview
| Company | Astra Security |
|---|---|
| Position | Customer Success Specialist |
| Work Type | Remote (Full-Time) |
| Experience | 1–3 years |
| Education | Any Graduate (Tech/Business Preferred) |
| Location | Remote – Open to candidates across India |
Responsibilities
- Ensure smooth onboarding of new customers onto Astra’s cybersecurity platform
- Drive product adoption and ensure long-term customer success and retention
- Manage account renewals and upsell/cross-sell complementary offerings
- Maintain high Net Promoter Score (NPS) by actively addressing customer needs
- Coordinate across security, sales, and marketing teams for effective delivery
- Attend to daily client communications via email, chat, and phone
- Track performance metrics using customer success tools and platforms
Skills & Requirements
- 1–3 years of experience in Customer Success, Client Support, or similar
- Excellent written and verbal communication skills
- Basic understanding of computer science and cybersecurity concepts
- Stakeholder management and relationship-building skills
- Self-motivated and organized in a fully remote work environment
Preferred Qualifications
- Experience with SaaS platforms or cybersecurity companies
- Familiarity with tools like HubSpot, Intercom, or customer success software
- Passion for tech, security, and delivering great customer experiences
Benefits
- Fully remote work flexibility
- Health insurance coverage for you and your spouse
- Workcations – travel with the team to scenic locations like Chikmagalur & Jim Corbett
- Startup culture that values your growth and ideas
- Exposure to cutting-edge cybersecurity technologies
Application & Interview Process
- Click on “Apply Now” to go to the official Astra application page
- Submit your updated resume with relevant experience
- Screening interview to evaluate communication and fit
- Final discussion with Customer Success leadership and offer rollout
How to Apply
Follow the instructions below to apply for the Customer Success Specialist role at Astra Security:
- Review the job responsibilities and ensure they match your skills.
- Prepare a strong resume focusing on communication, support experience, and SaaS familiarity.
- Click the ‘Apply Now’ button below. You’ll be redirected to Astra’s careers page.
- Complete the form, attach your resume, and submit.
- Keep an eye on your email for next steps and interviews.
This is a remote-only role and open to applicants across India.
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Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures.
We do not charge any kind of fees for sharing job-related information. Always verify the job details from the official website before proceeding.
