About Pearson
Pearson is the world’s leading learning company, providing digital content, assessments, and qualifications. We help people realize the life they imagine through learning — in nearly 200 countries.
Best for: Detail-oriented communicators who enjoy supporting customers and solving issues in a structured, professional environment.
Job Overview
| Role | Customer Service Operations Support Administrator |
|---|---|
| Company | Pearson |
| Location | Remote (India) |
| Type | Full-Time |
| Experience | Entry-Level / 1+ Year Preferred |
| Salary | ₹7,00,000 per annum |
Key Responsibilities
- Handle enquiries related to test taker experiences via calls and emails.
- Investigate issues using internal platforms and provide timely resolutions.
- Work closely with internal teams to track and resolve customer concerns.
- Contribute to process improvements to enhance customer satisfaction.
- Manage multiple cases and prioritize tasks efficiently.
- Support various internal departments and take part in strategic projects.
Qualifications
- High school diploma or equivalent required (Bachelor’s preferred).
- Excellent verbal and written English communication skills.
- Strong time management and multitasking abilities.
- Previous experience in training, teaching, or coaching is a plus.
- Ability to use multiple software tools and investigate across platforms.
Why Join Pearson?
- Work remotely with a globally respected organization.
- Gain experience across professional teams and departments.
- Competitive salary and biweekly pay structure.
- Collaborative environment with career development opportunities.
How to Apply
- Update your resume and prepare for a role in customer support.
- Click “Apply Now” once the timer ends.
- You will be redirected to Pearson’s official application page.
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