About American Express
American Express is a world-renowned financial services company with 175 years of history in innovation and customer support. Their people-first culture focuses on employee well-being, leadership development, and creating impactful customer experiences across the globe.
Best for: Customer-focused professionals skilled in multitasking, voice/chat support, and delivering empathetic, real-time resolutions.
Job Overview
| Role | Customer Service Associate |
|---|---|
| Company | American Express |
| Location | Gurugram, Haryana, India (Hybrid) |
| Type | Full-Time |
| Shift | Rotational – Voice & Chat |
| Experience | 1–7 years (Chat experience preferred) |
Key Responsibilities
- Visualize & simplify the entire card member experience.
- Resolve customer queries via chat or phone in real-time with empathy.
- Drive process improvements using customer feedback.
- Promote Customer First Resolution (CFR) and reduce bad demand.
- Handle up to 2–3 conversations simultaneously.
- Ensure quality, compliance, and organizational metric delivery.
- Generate revenue by delivering value-focused support.
Qualifications
- Graduates/Undergraduates with 1–7 years in customer service.
- Typing Speed: 30 WPM with 95% accuracy.
- Versant (Voice) Score: B2 or higher (≥ 57).
- CBST Score: Minimum 33 out of 40.
- Web savvy, multitasking, and basic troubleshooting skills.
- Positive, calm under pressure, and strong communication skills.
Why Join American Express?
- Competitive salaries + bonus incentives.
- Comprehensive health, life, and disability insurance.
- Hybrid, onsite, or virtual flexibility depending on business need.
- Support for financial well-being and retirement planning.
- Generous parental leave and mental wellness programs.
- Global career development, training, and growth paths.
How to Apply
- Update your resume based on the qualifications.
- Click “Apply Now” after the countdown ends.
- You will be redirected to the official American Express job portal.
Note: There is no fee to apply. Apply only via the official American Express website. American Express is an equal opportunity employer.
Loading application link…
Apply button will be enabled in 10 seconds
Disclaimer: This listing is for American Express. RojgarAi.com does not conduct recruitment, interviews, or hiring decisions. Please apply directly via the official link provided.
