About Concentrix
Concentrix is a technology-enabled global business services company specializing in customer engagement and business performance. We partner with progressive executives to future-proof operations and exceed customer expectations through innovation, analytics, and process optimization.
Best for: Graduates with strong analytical skills, Excel expertise, and a desire to excel in workforce management & real-time operations.
Job Overview
| Role | Associate, Planning & Scheduling |
|---|---|
| Company | Concentrix |
| Location | Chandigarh, India |
| Type | Full-Time (On-site) |
| Shift | 24×7 Rotational |
| Experience | Graduate with relevant WFM exposure |
Key Responsibilities
- Monitor real-time queues, schedule adherence, and attendance.
- Handle escalated scheduling issues and ad hoc requests.
- Analyze SLA deviations and execute action plans.
- Optimize break schedules and manage intra-day training allocations.
- Produce daily/weekly/monthly MIS and performance reports.
- Support centralized and site-level WFM teams and leadership.
- Participate in management meetings and continuous process improvement.
Qualifications & Skills
- Graduate degree (required).
- Strong communication skills in English.
- Good knowledge of MS Excel and PowerPoint.
- Understanding of key WFM metrics: SLA, AHT, shrinkage, attrition.
- Ability to handle pressure and multi-task effectively.
- Scheduling & forecasting experience is a plus.
Why Join Concentrix?
- Work in a fast-paced, innovation-driven environment.
- Opportunity to work with global WFM teams.
- Challenging and rewarding career growth potential.
- Be part of a team that drives real-time operational efficiency.
How to Apply
- Update your resume to highlight WFM metrics, Excel, and scheduling exposure.
- Wait for the timer to end and click “Apply Now”.
- You will be redirected to Concentrix’s official careers portal.
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