Concentrix, a global leader in customer engagement and business performance, is hiring for the role of Process Trainer in Pune. Be a part of a high-energy, innovative team dedicated to delivering top-notch training solutions.
Ideal for: Experienced trainers passionate about coaching, communication, and learner engagement in the BPO sector.
Job Overview
| Role | Process Trainer |
|---|---|
| Company | Concentrix |
| Location | Pune, India |
| Job ID | R1636191 |
| Type | Full-Time |
| Posted On | 10 July 2025 |
Key Responsibilities
- Deliver training for new hires, upskilling, and refresher modules.
- Develop engaging content with instructional designers and SMEs.
- Use modern tools and adult learning methodologies to ensure retention.
- Monitor learning progress, provide feedback, and assess training effectiveness.
- Coach and mentor trainees, and support transition to operations.
- Maintain training documentation and feedback reports.
Required Skills & Qualifications
- Graduate in any discipline.
- Experience in BPO or corporate training preferred.
- Excellent communication, facilitation, and coaching skills.
- Knowledge of tools like Excel, ServiceNow, Active Directory is a plus.
- ITIL certification preferred.
- Ability to manage classrooms and track learner performance.
Equal Opportunity Disclaimer
Concentrix is an equal opportunity employer. We do not charge any fees throughout the hiring process. Be vigilant against recruitment scams. Official info: https://www.concentrix.com/scam-warning/
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Disclaimer: This listing is for informational purposes. RojgarAi.com is not affiliated with Concentrix’s official hiring process.
