About hotsourced

hotsourced is a global recruitment partner forging sustainable supply chains. We connect UK-based modern logistics companies with top-tier overseas talent and manage the full hiring lifecycle.

Job Overview

Key Responsibilities

• Maintain Help Centre, FAQs, canned responses, and chatbot content.
• Log and manage customer disputes across markets.
• Process GDPR/data-removal requests promptly and compliantly.
• Gather and publish weekly metrics for CS team reporting.
• Track tech-issue trends and escalate to product/tech teams.
• Update internal process docs and support cross-team data needs.

Qualifications

• Strong organizational skills and attention to detail.
• Proficient with spreadsheets and data-entry tools.
• Experience with help-centre or knowledge-base content.
• Comfortable working under structured processes.
• Great communicator and collaborator across time zones.
• Ability to identify patterns, inconsistencies, and follow-up issues.

Why Join hotsourced?

• Work 100% remotely in a community-focused EdTech/logistics startup.
• Play a key role in ensuring outstanding customer experiences.
• Collaborate with global teams across UK and India.
• Handle meaningful process-led responsibilities.
• Annual CTC between ₹7–11 Lakh.

How to Apply

1. Update your resume to highlight admin, data, or dispute-management experience.
2. Click “Apply Now” once the timer ends.
3. You’ll be redirected to hotsourced’s LinkedIn job application page.

Note: There is no application fee. hotsourced is an equal opportunity employer committed to fairness and compliance.

Loading application link…

Apply button will be enabled in 10 seconds

Disclaimer: This hiring is for hotsourced. We provide verified job info but are not part of the recruitment process. Apply through the link.