About Fyle
Fyle is a SaaS startup revolutionizing business expense management with real-time card feeds and smart automation. We help companies manage their expenses easily and effectively—so they can focus on growth, not paperwork. Our team thrives on curiosity, ownership, and clear communication (with a healthy dose of humor!).
Best for: Customer-focused communicators who love solving problems, working cross-functionally, and owning outcomes—not just responding to tickets.
Job Overview
| Role | Customer Support Executive 1 (US Shift) |
|---|---|
| Company | Fyle |
| Location | Remote (India) |
| Type | Full-Time |
| Shift | Night (US Shift, rotational) |
| Experience | 2–4 years in customer-facing roles |
Key Responsibilities
- Resolve customer queries via tickets, live chat, and calls.
- Troubleshoot and ensure resolution within defined SLAs.
- Collaborate across departments to resolve complex issues.
- Stay updated on product features to provide accurate support.
- Document feedback via NPS, tickets, and chat for internal teams.
Requirements
- Excellent English (written & verbal), especially email writing with a natural tone.
- Empathy-driven communication skills.
- Strong attention to detail and disciplined follow-through.
- Must be comfortable working night shifts.
Preferred Qualifications
- Experience with Zendesk, Freshdesk, Intercom, or Jira.
- Experience supporting US-based SaaS customers.
- Experience working in async or remote-first teams.
Interview Process
- Resume screening (response within 48 hours).
- Take-home assignment (48 hrs deadline).
- Interviews with People Success, Support Managers, VP of CS, and CTO.
- Reference check (preferred from previous managers).
- Offer, if all goes well.
Disclaimer: This is not just a communication job — it’s a resolution and ownership-driven role.
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