Flipkart, India’s leading e-commerce marketplace, is inviting applications for the position of Customer Support Executive – Voice Process. If you’re passionate about solving customer problems, delivering exceptional service, and looking for a stable remote opportunity, this is the right role for you.

Role Overview

As a Customer Support Executive, you will be the voice of Flipkart. You will interact with customers to address inquiries, resolve issues, and provide support for orders, deliveries, returns, payments, and more. The goal is to ensure a seamless shopping experience for all Flipkart customers by maintaining a professional, empathetic, and solution-driven communication approach.

Key Responsibilities

• Respond to customer calls and provide prompt, accurate resolutions.
• Handle complaints, order tracking, delivery delays, refunds, and escalations with clarity and professionalism.
• Document customer interactions and feedback in the system for continuous improvement.
• Ensure customer satisfaction through efficient handling of queries within defined SLAs.
• Demonstrate a deep understanding of Flipkart’s products, policies, and support protocols.

Eligibility Criteria

• Open to freshers and experienced professionals.
• Minimum qualification: 12th Pass (Higher Secondary) or above.
• Good communication skills in Hindi and English are mandatory.
• Willingness to work rotational shifts including weekends and public holidays.
• Immediate joiners preferred.

Key Skills and Competencies

• Excellent verbal communication and listening skills.
• Patience, empathy, and a positive attitude toward solving customer problems.
• Ability to handle pressure and manage high call volumes.
• Basic computer knowledge for handling CRM tools and ticketing systems.
• Quick learner, adaptable to changes, and team-oriented approach.

System Requirements

• Processor: Intel i5/i7 or AMD Ryzen 5/7 (i3/Ryzen 3 not allowed)
• Operating System: Windows 10 Pro or Windows 11 Pro
• RAM: Minimum 8GB
• Internet: Stable broadband connection of 40–45 Mbps (Wi-Fi or LAN)
• Accessories: USB Headset with Mic and Webcam
• Power Backup: Inverter/UPS backup during working hours is mandatory

Work Culture and Benefits

• Work from the comfort of your home with a stable work schedule.
• Be part of India’s largest e-commerce company with structured growth paths.
• Training provided for all selected candidates before joining the live process.
• Supportive virtual work culture with performance-driven incentives.
• Opportunity to transition into full-time roles and other departments based on performance.

Important Terms & Conditions

• No planned or unplanned leaves allowed during festivals or first 3 months.
• No reimbursement provided for laptop/internet expenses.
• This is a third-party payroll role supporting Flipkart.
• Shortlisted candidates must be available for onboarding immediately.

Interview and Hiring Process

1. The interview will be conducted via Google Meet.
2. Interview schedule and link will be shared on our official Telegram channel.
3. The process may include a voice assessment and HR round.
4. Once selected, documentation and joining formalities will follow quickly.

Disclaimer

This job listing is shared by RojgarAI.com for informational and educational purposes only. We are not directly affiliated with Flipkart or its hiring partners. All recruitment processes and final selections are handled by official hiring partners. We do not charge any fees at any stage of the hiring process. Please stay alert and do not share sensitive information with unknown parties.