Job Overview

Micro1 is hiring Customer Service Representatives to work remotely and help shape the future of AI-driven communication. As a key player in the development of customer support AI models, you’ll interact with real customers while training intelligent systems to handle complex conversations and deliver world-class service.

Job Summary

Key Responsibilities

• Respond to customer inquiries and complaints across chat, email, and phone channels.
• Model high-quality support interactions for AI training and learning purposes.
• Use de-escalation techniques to resolve customer issues calmly and professionally.
• Document all conversations and maintain detailed case records for review and learning.
• Provide real-world insights to help improve AI performance in support scenarios.
• Collaborate with product and AI teams to optimize service quality and tone.

Required Skills

• Exceptional English communication skills — both written and verbal.
• Previous experience in customer service or support-related roles.
• Ability to handle pressure, multitask, and manage time independently.
• Empathetic approach with strong conflict resolution and problem-solving skills.
• Familiarity with modern CRM tools and AI/chatbot systems (preferred).

Preferred Qualifications

• Experience guiding or mentoring others in customer service roles.
• Background in AI training or language model support.
• Multilingual skills or exposure to global customer bases.

System Requirements

• Laptop or desktop with camera and microphone.
• Stable high-speed internet connection (minimum 50 Mbps).
• Quiet workspace with uninterrupted power backup preferred.

How to Apply (5 Easy Steps)

1. Visit the official job page.
2. Fill in your basic details (Name, Email, Phone, LinkedIn).
3. Upload your updated resume in PDF format.
4. Submit the application and complete any follow-up steps.
5. Join the Micro1 talent pool for this and future remote roles.

Disclaimer: This job post is shared by RojgarAI.com for informational purposes only. Please apply directly through the official website.