About the Company:
Hotsourced is a global outsourcing partner trusted by international clients to streamline their customer operations. The company is known for its remote-first culture, process-driven support, and high-quality service delivery.
Who Should Apply?
💼 This role is ideal for professionals who love organizing information, supporting teams from behind the scenes, and improving customer experiences with precision.
💼 This role is ideal for professionals who love organizing information, supporting teams from behind the scenes, and improving customer experiences with precision.
Job Overview
| Position | Customer Success Admin |
|---|---|
| Company | Hotsourced |
| Location | Remote – India |
| Salary | ₹7–11 LPA |
| Schedule | Mon–Fri, 3:30 PM – 11:30 PM IST (UK Shift) |
| Experience | 2+ years (Customer Support/Admin preferred) |
| Job Type | Full-Time, Remote |
Responsibilities
- Manage customer support documentation, help center articles, and canned replies.
- Track and resolve customer disputes efficiently and accurately.
- Respond to GDPR data deletion requests within timeline and compliance standards.
- Support the CS manager with regular reports and performance metrics.
- Monitor technical issues and escalate trends to engineering teams.
- Collaborate with internal teams to improve user satisfaction based on data.
Skills & Qualifications
- Excellent written English communication.
- 2+ years of experience in support/admin/customer operations.
- Familiarity with support tools (e.g., Zendesk, Intercom).
- Basic Excel/Google Sheets proficiency for reporting.
- Process-driven mindset with attention to detail.
Why Join Hotsourced?
- 100% Work from Home – Remote Forever
- No night shifts or weekend work
- Supportive team and training culture
- Clear, process-based work expectations
- Work with global clients (UK time zone)
How to Apply (Step-by-Step)
- Wait for the countdown to complete below.
- Click the “Apply Now” button.
- You’ll be redirected to LinkedIn to apply using Easy Apply.
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Disclaimer: This job is posted for Hotsourced and verified by RojgarAI. We do not charge any fees or conduct interviews. Please verify offers via the official LinkedIn page before proceeding.
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