Atlan is hiring a Technical Support Engineer in India. Join the world’s first active metadata platform and help modern data teams collaborate seamlessly by solving real-world issues.
Location: India (Remote) | Type: Full-Time | Experience: 2+ Years
Job Overview
| Position | Technical Support Engineer |
|---|---|
| Company | Atlan |
| Work Type | Full-Time (Remote) |
| Department | Customer Experience |
Key Responsibilities
- Resolve customer technical issues end-to-end and ensure high user satisfaction.
- Investigate root causes, analyze logs and metrics, and proactively prevent recurring problems.
- Coordinate incidents and communicate across engineering and support teams.
- Write high-quality documentation and training content for internal and external users.
- Improve support operations including workflows, SLAs, and automation strategies.
Required Skills & Qualifications
- Experience in B2B SaaS or data platforms with a user-first mindset.
- Familiarity with modern data stack (ETL, BI tools, data warehousing).
- Excellent debugging, communication, and customer problem-solving skills.
- Basic understanding of one or more programming languages (PHP, Python, Java).
- Proven ability to collaborate remotely and manage cross-functional dependencies.
Why Join Atlan?
- Be part of a global team reimagining the future of data collaboration.
- Fast-growth startup backed by Insight Partners with 7x revenue growth in 2 years.
- 100% remote culture, ownership from Day 1, and limitless career growth opportunities.
- Work with industry leaders like Cisco, Nasdaq, and HubSpot.
How to Apply
- Click the “Apply Now” button below.
- You’ll be redirected to Atlan’s official career portal.
- Complete the application and attach your updated resume.
- Watch for email updates and interview invitations.
About Atlan
Atlan is the active metadata platform helping data teams make better decisions and collaborate effortlessly. Backed by top VCs and trusted by global leaders, Atlan is redefining how humans and data work together in the AI era.
Disclaimer: This job listing is published by RojgarAI.com for informational purposes only. We are not affiliated with Atlan’s hiring process. Apply only via the official careers portal.
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